ServiceNow Certifications
Certified System Administrator
The ServiceNow Certified System Administrator (CSA) Exam is a professional certification that validates your ability to configure, implement, and maintain a ServiceNow platform. It’s a great way to demonstrate your expertise to potential employers and advance your career in IT service management.
Here’s an overview of the exam:
- Format: Multiple-choice, exactly 60 questions
- Duration: 90 minutes
- Passing score: 65%
- Content: Covers various areas of ServiceNow administration, including user management, workflow automation, application configuration, data management, reporting, and troubleshooting.
| Topic | Percentage |
|---|---|
|
Platform Overview and Navigation |
7% |
|
Instance Configuration |
11% |
|
Configuring Applications for Collaboration |
20% |
|
Self Service & Automation |
20% |
|
Database Management |
27% |
|
Data Migration and Integration |
15% |
Certified Application Developer
The ServiceNow Certified Application Developer (CAD) Exam is a professional certification that validates your ability to develop custom applications on the ServiceNow platform. Earning this certification demonstrates your expertise in ServiceNow development and can help you advance your career in IT service management.
Here’s an overview of the exam:
- Format: Multiple-choice, approximately 60 questions
- Duration: 90 minutes
- Passing score: 65%
- Content: Covers various areas of ServiceNow application development, including UI/UX design, workflow automation, scripting, data manipulation, and integration with other systems.
- Tips for studying for the exam
- Information about the different types of ServiceNow applications that you can develop
- Examples of real-world applications that have been developed using ServiceNow
| Topic | Percentage |
|---|---|
|
Designing and Creating an Application |
20% |
|
Application User Interface |
20% |
|
Security and Restricting Access |
20% |
|
Application Automation |
20% |
|
Working with External Data |
10% |
|
Managing Applications |
10% |
Certified Implementation Specialist
The Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification is a professional credential that validates your ability to configure, implement, and maintain ServiceNow ITSM applications. Earning this certification demonstrates your expertise in ServiceNow ITSM and can help you advance your career in IT service management.
Here’s an overview of the CIS-ITSM certification:
- Who it’s for: IT professionals who want to demonstrate their expertise in ServiceNow ITSM implementation.
- What it covers: The exam covers a wide range of topics, including incident management, problem management, change and release management, knowledge management, request fulfillment, and configuration management database (CMDB).
- Format: Multiple-choice, 60 questions.
- Duration: 90 minutes.
- Passing score: 65%.
| Topic | Percentage |
|---|---|
|
Incident Management |
25% |
|
Problem Management |
15% |
|
Change and Release Management |
25% |
|
Service Portfolio Management |
5% |
|
Service Catalog and Request Management |
25% |
|
Configuration Management Database |
5% |
Frequently Asked Questions
The ServiceNow Certified System Administrator (CSA) Exam is a professional certification that validates your ability to configure, implement, and maintain a ServiceNow platform. It's a great way to demonstrate your expertise to potential employers and advance your career in IT service management.
Multiple Choice