Certifications Adda

ServiceNow Certifications

Certified System Administrator ​
Certified Application Developer
Certified Implementation Specialist

Certified System Administrator

The ServiceNow Certified System Administrator (CSA) Exam is a professional certification that validates your ability to configure, implement, and maintain a ServiceNow platform. It’s a great way to demonstrate your expertise to potential employers and advance your career in IT service management.

Here’s an overview of the exam:

  • Format: Multiple-choice, exactly 60 questions
  • Duration: 90 minutes
  • Passing score: 65%
  • Content: Covers various areas of ServiceNow administration, including user management, workflow automation, application configuration, data management, reporting, and troubleshooting.
Topic Percentage
Platform Overview and Navigation
7%
Instance Configuration
11%
Configuring Applications for Collaboration
20%
Self Service & Automation
20%
Database Management
27%
Data Migration and Integration
15%

Certified Application Developer

The ServiceNow Certified Application Developer (CAD) Exam is a professional certification that validates your ability to develop custom applications on the ServiceNow platform. Earning this certification demonstrates your expertise in ServiceNow development and can help you advance your career in IT service management.

Here’s an overview of the exam:

  • Format: Multiple-choice, approximately 60 questions
  • Duration: 90 minutes
  • Passing score: 65%
  • Content: Covers various areas of ServiceNow application development, including UI/UX design, workflow automation, scripting, data manipulation, and integration with other systems.
  • Tips for studying for the exam
  • Information about the different types of ServiceNow applications that you can develop
  • Examples of real-world applications that have been developed using ServiceNow
Topic Percentage
Designing and Creating an Application
20%
Application User Interface
20%
Security and Restricting Access
20%
Application Automation
20%
Working with External Data
10%
Managing Applications
10%

Certified Implementation Specialist

The Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification is a professional credential that validates your ability to configure, implement, and maintain ServiceNow ITSM applications. Earning this certification demonstrates your expertise in ServiceNow ITSM and can help you advance your career in IT service management.

Here’s an overview of the CIS-ITSM certification:

  • Who it’s for: IT professionals who want to demonstrate their expertise in ServiceNow ITSM implementation.
  • What it covers: The exam covers a wide range of topics, including incident management, problem management, change and release management, knowledge management, request fulfillment, and configuration management database (CMDB).
  • Format: Multiple-choice, 60 questions.
  • Duration: 90 minutes.
  • Passing score: 65%.
Topic Percentage
Incident Management
25%
Problem Management
15%
Change and Release Management
25%
Service Portfolio Management
5%
Service Catalog and Request Management
25%
Configuration Management Database
5%

Frequently Asked Questions

The ServiceNow Certified System Administrator (CSA) Exam is a professional certification that validates your ability to configure, implement, and maintain a ServiceNow platform. It's a great way to demonstrate your expertise to potential employers and advance your career in IT service management.

Multiple Choice

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